Refund policy

14-day returns

You can return products within 14 days of receiving them. Return shipping costs are added to the return. To start a return, use your customer account, call customer service on +20 112 960 3138, or email info@miolora.com.

Wrong or damaged items: 30 days, free

If an item does not match its description on our website, or arrives damaged in transport, you can return it free of charge within 30 days of receipt. The value of the item is refunded within a maximum of 14 working days.

Conditions

• The product must be in its original packaging, in the condition in which it was received, with all accessories and labels.
• For returns within 14 days, the package must still carry its factory seal.
• Items included with offers, such as free gifts or accessories, must be returned with the product.
• Refunds are paid using the original payment method.

Items that cannot be returned

• Damaged products (except damage caused in transport)
• Products not in their original packaging, or missing accessories
• Products whose seal has been removed, or that have been used
• Unsealed sprays

We may update this policy when needed; the version published on this page applies.