Answers to the questions we get most about delivery, payment, returns and choosing products.
Do you deliver everywhere in Egypt?
We deliver to all governorates except South Sinai, North Sinai and New Valley. Delivery costs 90 EGP to Cairo and Giza and 140 EGP to other governorates.
How long does delivery take?
In-stock orders arrive within 2 to 5 business days, depending on your governorate. Business days are Sunday to Thursday, excluding public holidays.
Can I pay cash on delivery?
Yes. Cash on delivery is available on all orders. You can also pay by card or mobile wallet, or choose installments with valU, Sympl, Tabby or Tamara at checkout.
Are your products original?
Miolora sells original Korean and international brands. If you have any question about a product's authenticity, batch code or expiry date, message us on WhatsApp at +20 112 960 3138 before or after you order.
What is your return policy?
You can return products within 14 days of receipt in their original sealed packaging. If an item is wrong or arrives damaged in transport, you can return it free of charge within 30 days and the value is refunded within 14 working days.
Which products can't be returned?
Products that have been opened or used, whose seal was removed, that are missing accessories or original packaging, and unsealed sprays.
How do I choose products for my skin type?
Browse our oily, dry and sensitive skin collections or concern collections such as acne. Each product page lists what the product is for, key ingredients, how to use it and any cautions. You can also ask us on WhatsApp.
How can I contact Miolora?
Phone and WhatsApp: +20 112 960 3138 (every day). Email: info@miolora.com. Address: No. 1 Moustafa Elnahas Street, Nasr City, Cairo.